I have a home based business out of Mount Gravatt East. Once you book a try on or place a hire order, address details will be sent to you. My business operates from a home location in Mount Gravatt East. The full address will be provided to you once you have confirmed a try-on appointment or placed a hire order.

Simply browse our collection, choose your dress and hire dates, and we’ll take care of the rest. Cleaning is included in your hire price. For postage orders after your event, just return it using the prepaid return satchel provided, it’s that easy.

Each dress includes detailed fit notes and fabric information to help you choose confidently. If you’re unsure, send us a email to hello@onceuponadresshire.com.au, via our contact form or via instagram and we’re always happy to help with personalised advice.

Our standard hire period is 4 or 8 days. If you are wanting to hire for a longer period. Please get in touch via email to hello@onceuponadresshire.com.au or via the contact form and we can let you know the cost for the period of time you are wanting it for.

All dresses are sent via Australia Post Express, to arrive on or before the start date of your hire. You’ll receive tracking details once your order is on the way.

At Once Upon A Dress Hire, we understand that every woman has a unique style, shape, size, and event. That's why we offer personalised Try-On appointments to help you find the perfect dress.

How it works:

Browse and Select: We recommend choosing 1-3 dresses you like from our collection (screenshot your choices).

Book Your Appointment: Make an appointment online. Please keep in mind, not all dresses from the collection are always available to try on due to hires and cleaning. If you are wanting to try a particular dress, please email first to confirm.
We will guide you through our collection and help you find the ultimate outfit for your event.

Come Prepared: We suggest bringing any underwear/ heels you plan to wear on the day to ensure the best and most comfortable fit.

Secure Your Hire: Once you find the perfect option, we can secure your booking date and finalise payment via the website.

Please Note:

• There is a $20 charge for try-on appointments.
• This fee is redeemable on a dress hire booked at the time of your appointment.
• The fee is non-refundable if a dress is not booked during the appointment.

To book your Try-On appointment, click here.

No need! All cleaning costs are included in the hire costs and are taken care of by us. Simply return the dress, we’ll handle the rest.

We understand that things happen and we will do our best to repair any minor damage. Please get in touch asap via email or instagram to let us know what has happened. Honesty is the best policy and is so much more appreciated.
Costs of all repairs will be advised and charged as applicable. If damage is beyond repair, the recommended retail of the dress will be charged (as per the price detailed on our website). The dress will also be returned to you upon payment.We will always attempt to repair minor damage, and you will be advised of and charged for the repair costs. If the damage is irreparable, you will be charged the dress's full recommended retail price (as listed on our website) and the dress will then be returned to you upon payment.

Place your dress in the fabric protective bag your dress arrived in, then into the prepaid return satchel and hand it over the counter at your local Post Office by 2pm on your return date. Hold onto your lodgement receipt to prove you have returned the parcel. Please do not drop it into a post box as there is no proof of your return date and time. Postage hires are due back on the last day of your hire period, if this falls on the weekend or public holiday, it is due back the next business day by 2pm.

Local hires are due back on the last day of your hire period back to Mount Gravatt East location, unless agreed otherwise.

Late returns impact other customers’ hires, so a daily late fee will apply. You are charged $25 per day on a late return. If you think you’ll be late, please reach out, we’ll always do our best to accommodate where possible.

For local customers, definitely not! We can go through what is available and can always try and work out a time for a try-on appointment. Otherwise last minute pick ups are always available.

Please note if your order must be shipped, you must order at least 3 business days prior to the event to ensure your parcel arrives in time. OUADH does not take responsibility for orders arriving late if we post an order after the recommended postal timeframe.

To modify or cancel your order, please contact us by emailing hello@onceuponadresshire.com.au or sending a message on Instagram @onceuponadresshire.

Our cancellation policy is as follows:

• More than 14 days prior to the order start date: A refund will be issued, minus a $25 administration fee.
• 10 to 14 days prior to the order start date: A credit will be provided, minus a $25 administration fee.

For a comprehensive outline of our cancellation policy, please refer to our Hire Agreement and Terms & Conditions.

If your event doesn’t go ahead, please get in touch as soon as possible to cancel your hire. Please note, we don’t refund, yet if more than 2 weeks notice is given, we will give you a credit note.

Yes! We love helping you find your perfect look. Message us (via instagram, email or via the contact form) anytime for styling or fit advice, think of us as your personal dress hire bestie.

Please note that we do not offer credits, exchanges, or refunds for orders if an item does not fit. We encourage you to contact us with any sizing questions before completing your order. Please get in touch as soon as you receive your dress to let us know that you will not be wearing the dress.